Question 1

How can I order euro notes?

Accepted Answer

Before ordering cash, remember that the legal limit for cash transactions is €3,000. Please also think about your safety if you’re considering taking out a large amount of cash.

Withdraw up to €5,000 from any ATM
For amounts above €5,000 order online and collect them at any ING branch which has a cash counter.

This is by appointment only:

Connect to Home'Bank or
Open the ING Banking app on your smartphone and go to the 'Services' menu on the bottom right of your screen, then go to ‘Payments & Cash' in the ‘Do it yourself’ section and tap 'Order cash in Euro' or
call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm

For cash orders, remember to place your order at least 2 weeks before you need the cash.

Denominations available
€5, €10, €20, €50, €100 & €200.

Withdrawal limit
The default limit is the amount available on your account.
However as a bank, we have a duty of vigilance. If you’re ordering a high amount, the ING employee is legally required to ask for more information on its intended use. Your withdrawal may be suspended until the situation is clarified.

Question 2

How can I order euro coins?

Accepted Answer

To order euro coins and make an appointment at any ING Branch with a cash counter to collect them:

Connect to Home'Bank or
Open the ING Banking app on your smartphone and go to the 'Services' menu on the bottom right of your screen, then go to ‘Payments & cash in the ‘Do it yourself’ section or
call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm

You can order rolls of coins but as they’re not immediately available remember to order them at least 2 weeks in advance. These are the available denominations:

Denomination	Number of coins per roll	Total amount
€2	25	€50
€1	25	€25
€0.50	40	€20
€0.20	40	€8
€0.10	40	€4
€0.05	50	€2.50

* Occasionally there is a national shortage of certain denominations. When this happens, we may not be able to provide the coins you request.

Question 3

How can I deposit euro notes?

Accepted Answer

Did you know that you can make unlimited deposits in euro on your account with your debit card at any ING or CASH point dispenser, 7 days a week?

All euro note denominations are accepted.

You can deposit up to 100 banknotes per transaction, at any ING or CASH point dispenser
If you need to deposit high amounts, please make an appointment at a cash counter:
- Connect to Home'Bank or
- Open the ING Banking app on your smartphone and go to the 'Services' menu on the bottom right of your screen, then go to ‘Payments & cash in the ‘Do it yourself’ section or
- Call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm

Deposit limit

There is no deposit limit, however as a bank, we have a duty of vigilance. If you wish to deposit a high amount, the ING employee is legally required to ask for more information on the source of the funds. Your deposit may be suspended until the situation is clarified.

Question 4

How can I deposit euro coins?​

Accepted Answer

You can deposit euro coins in all ING branches with a cash counter. This is by appointment only.

To deposit your coins:

Make an appointment:
- Connect to Home'Bank or
- Open the ING Banking app on your smartphone and go to the 'Services' menu on the bottom right of your screen, then go to ‘Payments & cash in the ‘Do it yourself’ section or
- call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm
On the day of the appointment, bring your coins with you
We provide ING secure bags for your coins
The minimum number of coins you can deposit is 50
The maximum weight per secure bag is 10 kg
We count the coins and credit your account. This can take up to 2 weeks, depending on the cash transport

Question 5

Do you travel abroad?

Accepted Answer

You can use your debit card abroad to withdraw money from ATMs showing the Maestro, Cirrus, Visa or MasterCard logos, according to the card you have. You may be charged an additional fee depending on the local ATM operator conditions.

To use your debit card to make cash withdrawals outside the euro zone, check whether Maestro/Mastercard is already available in your country of destination. If not, you can activate your debit card for use outside Europe yourself via the Service Corner in our app or Home'Bank.

Question 6

How can I deposit or withdraw bank notes in foreign currencies: USD, GBP or CHF?​

Accepted Answer

It is very simple!

We accept the following foreign currencies: USD, GBP and CHF.
You can deposit/withdraw these currencies if you already have a current account in that foreign currency.

To deposit or withdraw your foreign currency:

Connect to Home'Bank or
Open the ING Banking app on your smartphone and go to the 'Services'(menu on the bottom right of your screen) > Payments & cash > Deposit/Order foreign currencies or
Call Customer Services at +32 2 464 60 04, Monday to Friday from 8 am to 6 pm

Good to know:

In case of withdrawal, remember to order your currency at least 2 weeks before you need it
Your foreign currency account is directly credited (in the case of a deposit)/debited (in the case of a withdrawal) with the amount
Check the cash transaction fees on the table above. You still have to pay the fee even if you cancel or do not collect the currency. This is to cover preparation and transport costs

The following ING branches offer the foreign currency service, by appointment only:

Branch name	Address
ING Wemmel	Markt, 54 1780 Wemmel
ING Uccle Fort Jaco	Chaussée de Waterloo, 1313 1180 Uccle
ING Namur(Jambes)	Place J. Charlotte, 18-20 5100 Namur
ING Barchon	Rue du Fort, 3 4671 Blegny
ING Mons	Avenue des Guerites, 1 7000 Mons
ING Hasselt	Welvaartstraat, 1 3500 Hasselt
ING Leuven	Bondgenotenlaan, 31 3000 Leuven
ING Antwerpen Metropool	Lange Gasthuisstraat, 20 2000 Antwerpen
ING Oostende-Jet-Center	Gistelsesteenweg, 1 8400 Oostende

Question 7

How much does it cost?​

Accepted Answer

Check the cash counter transaction fees table above or go to our Daily Banking brochure to find out all you need to know about fees and charges.